While receiving Ontario Works

All applicants and recipients of Ontario Works must provide documentation to verify their status in Canada.

For more information about residency requirements, visit the Ontario Works policy directives.

Convention refugees

Convention refugees may be eligible for Ontario Works.  Convention refugees are selected by the federal Immigration and Refugee Board based on the United Nations Convention Relating to the Status of Refugees. Convention refugees may be sponsored by either the federal government or a private sponsor and are provided with resettlement assistance. Convention refugees who are sponsored may be eligible when the sponsorship ends.

In-country refugee claimants

In-Country (in-land and port of entry) refugee claimants with official documentation confirming they have made a claim for refugee protection are eligible for Ontario Works effective the date they initiated their claim with an immigration officer. Official documentation includes:

• Refugee Protection Claimant Document (IMM-1442)
• Acknowledgement of Claim and Notice to Return for Interview Form
• Entry for Further Examination or Admissibility Hearing Form
• Acknowledgement of Conditions Form (IMM-1262)

In cases where an individual has a future appointment scheduled with the IRCC to determine if their claim is eligible for referral to the IRB, the status of their claim must be verified one week (five working days) after their scheduled appointment with an immigration officer.

Family-class immigrants

Family class immigrants are sponsored by relatives who live in Canada.

You may be eligible for financial assistance if your sponsor is no longer able to provide for your basic needs, fully or partially. You must try to obtain support from your sponsor unless violence is an issue. In the event of a sponsorship breakdown, any funds issued to the sponsored individual(s) will result in sponsorship debt to the sponsor. The sponsor will be notified by Ontario Works of the potential debt. Special rules apply to family violence.

Refugee claimants

You may be eligible for financial assistance while you wait for your refugee claim hearing with the Immigration and Refugee Board (IRB). During this waiting period, you may apply for a work permit and are eligible for basic health coverage from Citizenship and Immigration Canada (Interim Federal Health program).

Tourists

Tourists are people who are in Canada for a short period of time. They are not eligible for Ontario Works.

Visitors

Visitors are people who are in Canada for a temporary purpose. A visitor may have a tourist visa, student visa or work permit/authorization or may be temporarily re-located from another country (e.g., a natural disaster has forced a community evacuation).

Visitors are not eligible for Ontario Works unless they have made a claim for refugee protection or applied for status as a permanent resident under the federal Immigration and Refugee Protection Act (IRPA)

If you have a limited knowledge of English or French, you can bring any adult you chose including a cultural interpreter.

You have the right to request cultural interpretation services if your first language is not English or French.

An interpreter can support with the following:

• Translate information about the programs and services you for which you are eligible.

• Interpret word for word the message from your case worker who will explain the programs and services for which you may be are eligible for.

Please note that two days are required to book a cultural interpreter if one is needed for an appointment.

If you are a person who is hard of hearing and your preferred method of communication is Sign Language, a Sign Language interpreter can be arranged for you.

The LEAP program helps meet the needs of young parents on social assistance with financial and stability support. Completing Grade 12 is an important step in planning your future. With the support of a case worker, LEAP provides help to: 

• Finish high school 
• Develop employment skills 
• Gain work experience 
• Learn more about parenting

The program is: 

• Mandatory for 16 and 17-year-old parents on Ontario Works who have not completed high school 
• Optional for eligible single parents and couples aged 18 to 25 who have not completed high school 

LEAP program supports may be used to cover the following expenses: 

• Child care  
• School supplies 

Upon finishing high school and an approved parenting program, participants will receive a $500 bursary to be put towards their post-secondary education or their child's Education Savings Plan. 

For more information about the LEAP program, speak to an Ontario Works case worker.  

You are required to participate in activities to be eligible for social assistance. 
Your case worker will help you find services and supports to meet your needs.   These are called person-centred supports and may include: 

• Crisis and safety: 
  • Housing 
  • Food programs 
  • Personal safety 
• Health
  • Mental health 
  • Substance use
  • General health
• Life skills:
  • Education 
  • Language skills 
• Community:
  • Child care  
  • Caregiving supports 
  • Justice and legal support 
  • Immigration and settlement services

When you are ready for support with employment, speak to your case worker about a referral to Employment Ontario.

Money when preparing for employment

You may receive money to help with costs related to your participation activities as you prepare for employment.  Speak to your case worker for more information and to see if you are eligible.  This may include:

• School registration fees 
• School supplies
• Telephone and internet costs 

Dental Health

For more information, see Dental Health

Eyeglasses and eye exams

For more information, see Eyeglasses and eye exams

Cost of medical supplies

For more information, see Cost of medical supplies

Prescription Drugs

For more information, see Prescription Drugs

Special dietary needs

Help with the cost of food required for specific medical conditions such as hypertension and diabetes.

See a chart of the Special Diet Allowance amounts  and which medical conditions qualify.

Pregnancy nutritional / breast-feeding allowance

If you are pregnant or breast-feeding, you may be able to receive money to assist with the costs of the nutritional needs.

See a chart of the Pregnancy and Breast-feeding Nutritional Allowance amounts  

Medical transportation

You may receive money for transportation costs to attend medical appointments.

This may be available if:

• you have regular appointments with a doctor or other health professional, or you are attending a drug or alcohol recovery program,
• your transportation costs are $15.00 per month or more, and
• your transportation costs are not already being covered

Health benefits coverage when leaving Ontario Works

If you are leaving Ontario Works because you are starting work or getting other income, you may continue to receive help with health costs after you stop receiving monthly Ontario Works payments.

This can include:

• coverage of medication costs under the Ontario Drug Benefit Program 
• Dental services and help with eyeglasses for children (and, in some cases, for adults)

Money for child care when starting work or training

You may receive a one-time payment in a 12-month period when you start a job or begin an employment assistance activity, such as training, if required by your provider. The maximum amount is $600 per child for unlicensed day care and no maximum for licensed day care. 

Coverage for guide dogs

You may receive money towards the care and feeding costs of a certified guide, hearing or service dog.  This benefit amount is $84/month, with a yearly review.

Money while waiting for the Canada Child Benefit (CCB)

Canada Child Benefit (CCB) is a tax-free monthly payment made by the government to eligible families to help with the cost of raising children under 18 years of age.  To get CCB, you need to file your income taxes. 

If you are a parent and are not yet receiving CCB payments or are receiving less than the maximum amount, you may temporarily receive the Transition Child Benefit (TCB).  The amount you may receive depends on how much CCB you are receiving.  You must try to get and/or continue to get CCB while receiving the Transition Child Benefit.

When CCB payments start, you may receive a lump sum payment that covers the months you waited. If you received TCB for the same period, your Ontario Works payment(s) may be reduced up to a maximum of three months or until you have repaid the duplicate amount.

Note: Canada-Ukraine Authorization for Emergency Travel (CUAET) migrants in receipt of EA are not eligible for the Transitional Child Benefit as their status in Canada is Visitor.

Changes in your life can affect your Ontario Works benefits.  For example, if you get a part-time job or your rent changes, so will the amount of your Ontario Works payment. Depending on when you report these changes to your case worker, you may receive benefits you are not eligible for.

When this happens, it is called an overpayment. That money must be repaid. Your payment each month will be reduced, until the overpayment amount is paid back in full. You can make a request to your case worker to lower the monthly repayment amount.

Even if you no longer receive Ontario Works, you must pay back the amount you were overpaid. 

Pay your Ontario Works or social housing overpayment

Internal reviews

If you disagree with a decision about your Ontario Works benefits, you can:

1. Speak with your case worker to resolve the issue.
2. Request an Internal Review of the decision.

Your request for an internal review must be made in writing and sent to the Ontario Works office.  You must complete the Internal Review Form [ 75.4 KB ] or provide a letter that includes:

• A statement that you would like the original decision reviewed
• The reason you disagree with the decision
• Your name, date of birth and Member ID
• Your signature

Your written request must be submitted within 30 days from the date of the original decision. A review will take place within 30 days of receiving your request. You will receive a letter informing you of the internal review decision and what you should do if you continue to disagree.

Appeal to Social Benefits Tribunal

If you disagree with the results of the Internal Review or the office has not completed the Internal Review within 30 days of your request, you may be able to appeal to the Social Benefits Tribunal directly. Your Internal Review Decision letter will tell you whether you can appeal the decision to the Social Benefits Tribunal. Not all decisions can be appealed. 

The Social Benefits Tribunal is an independent group separate from Employment & Social Services and the Ministry of Children, Community and Social Services. The Tribunal holds hearings which are like court, but less formal.

If your Internal Review Decision letter states that you can appeal, then you can fill out and send an Appeal Form to the Social Benefits Tribunal. You must send in this form within 30 days of receiving your Internal Review Decision letter.

Appeal forms are available at your local Employment & Social Services office or from the Social Benefits Tribunal website. Send your completed Appeal form to the:

Social Benefits Tribunal
15 Grosvenor Street, Ground Floor
Toronto, Ontario M7A 2G6
Toll-free: 1-800-753-3895
TTY: Call the Bell Relay Service at 1-800-855-0511

After you send in your Appeal form, you will receive a letter from the Social Benefits Tribunal stating the date, time and location of your appeal hearing.

Interim assistance

Interim assistance is financial aid you may be eligible to receive while waiting for your hearing with the Social Benefits Tribunal. This can include pausing overpayment recovery. Contact the Social Benefits Tribunal to apply for interim assistance.

More resources

• Ontario Works Act  and Regulations  – provincial legislation that governs Ontario Works
• Social Benefits Tribunal  – reviews social assistance decisions that can be appealed under the Ontario Works Act.
• Legal Services  can help you appeal a decision.