Provides an opportunity for residents and visitors to request an accessible format or communication support for City services, programs or documentation.
Before you begin
Before you begin
- If you are requesting an accessible format, you will need to know the name of the document
- If you are unsure what format or communication support you require, you can contact the City’s Corporate Accessibility Office by email or by calling 3-1-1
- If you would like to receive your water and sewer bill or tax bill in an accessible format (e-text, large print or Braille), you can do so by contacting Revenue Services directly at 613-580-2444, (TTY: 613-580-2401)
- For more information on how the City manages requests, consult the City’s Accessible Formats and Communication Supports Procedure
Cost
Cost
If there is a cost, it will be no more than the regular cost charged to other persons. You will be notified of the regular cost.
Request
Request
Online
By completing the Accessible formats document request form.
In-person
By making the request in person at a Client Service Centre.
By Phone
By calling 3-1-1 (613-580-2400) / 613-580-2401(TTY)
By Email
By e-mailing 311@ottawa.ca